FREQUENTLY ASKED QUESTIONS

1. Getting Started

What if I have more luggage than the luggage allowance for my booking?

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity. Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

What if my by-the-hour ride ends outside of the city it started in?

If you make an hourly booking that ends in a different city from the pickup location, you will be charged for the additional distance it takes the chauffeur to return to their city.

Can you smoke in the vehicle?

To ensure cleanliness and air quality for all our guests, smoking is not permitted in Blacklane vehicles. This includes cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.

How many passengers can you transport?

The passenger capacity depends on the vehicle type. The maximum for each service class is displayed in booking. Business Class can accommodate 3 people and 2 items of luggage, First class can accommodate 4 people and 3 items of luggage and Business Van rides can accommodate 8 people and 8 items of luggage. These numbers are not absolute as they are based on average luggage sizes. As safety is our highest priority, chauffeurs may decline service if the amount of guests or luggage would make the ride unsafe.

Can I bring food and drinks into the car?

Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during rides. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in agreement with local laws. If a guest becomes too intoxicated, the chauffeur may ask the guest to refrain from drinking, and if it is compromising safety, they may stop the ride. If the vehicle requires cleaning due to spilled food or drinks, there may be an additional charge. All vehicles have bottled water on-board to provide you with a refreshing drink, which is of course free of charge.

How do I request a service that includes transporting an animal/pet?

Please include the details of the animal and the number of passengers in the “Special requests" field when booking. Transporting animals with Dent Transport without including the details in your booking could lead to additional charges. Our partners reserve the right to refuse the carriage of an animal which was not agreed to and not added to the Special Requests field prior to the service. This also applies to animals which are not contained in a suitable closed transport box. The only exception is service animals, for which we would kindly ask you to provide details in the Special Requests field and also be prepared to provide documentation to the chauffeur if needed.

What cities does Dent Transport Operate in

Dent Transport Operates in Accra and Kumasi

What vehicles does Dent Transport use?

Dent Transport offers three service classes: Business Class, First Class, and Business Van. For each of our cities and service classes, there is a list of approved vehicles. For example, these may include:

The images seen when booking are strictly illustrative as the actual vehicles used may be any of those listed above. We cannot guarantee any requests for specific vehicle models or colors as the vehicle used is subject to availability.

What channels can I use to book, change and cancel a ride?

The fastest and easiest way to place, edit, or cancel your bookings at anytime is with our website or smartphone app. Keep in mind, we automatically track your flight arrivals and adjust your pickup time to ensure your chauffeur is waiting for you when you arrive. Please note any requests to place or edit a booking on the phone, email or another channel will result in an additional service fee being applied.

How far in Advance can I book a Ride?

You can book rides months in advance or as soon as one hour before you need them. We recommend booking with as much lead time as possible. For one-way transfers you can make changes or cancellations free of charge up until one hour before the pickup time. For a booking by the hour you can change or cancel for free up until 24 hours before pickup.

How can I book a ride?

There are several different ways to book, so you can choose which methods best suit your needs. You can book for yourself or on behalf of others via:

You can find a step by step guide on how to book a ride below.
Users can book for themselves or for someone else.

Book for Yourself

When do I receive my booking confirmation?

Confirmations are sent via email right after bookings are completed.

How long will the chauffeur wait for me?

For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary, and you will only be charged for the remaining 15 minutes. If you know ahead of time you may be delayed, we recommend reaching out to us via chat so that we can find a workaround for you. Airport pickups come with one hour of complimentary wait time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals (where possible). If there is a very long delay and the chauffeur is unable to wait, we will contact you to work out an alternative solution.

How many kilometers or miles are added in an hourly booking?

Most hourly bookings include 20 kilometers (12.4 miles) of complimentary distance for every hour booked - independent of the service class. For example, a four-hour booking would have 80 kilometers (49.6 miles) included. Some cities come with more kilometers/miles per hour due to their size. The exact amount of complimentary distance is shown in the booking overview of the booking flow.

Should you exceed the complimentary distance, there is an additional charge per extra kilometer. The amount depends on the city and service class.

What can I request in the “special requests/”Notes for the Chauffeur” field?

This field is for sharing information necessary for your ride or making additional requests for your service. Please add this information in English. If you are traveling with small children or an infant and require a child seat or booster, please mention it here along with the age of the child (e.g. “child seat/car seat/baby seat/booster seat, 2 years old”). There is no additional charge for child seats or boosters. If you are traveling with an assistive device, please tell us about it in this field so we can better accommodate you. Be sure to include its size, especially for larger devices like foldable wheelchairs, so we can make sure it will fit in the trunk of the vehicle. You can also enter any other pertinent information for your ride, for example, “Please wait outside the house” or “Entrance to the house is found on the next street, at 3 Muster Street”. If you know ahead of time that additional stops are required during the ride, we highly recommend making a booking by the hour where you can make as many stops as you like, but you can also request them in the “Special requests” field so your chauffeur is prepared. Additional wait time or distance may still incur additional charges. Fulfillment of requests is subject to capacity and availability.

The following requests are not possible:

Do you offer Event/ VIP Service?

Yes, Dent Transport’s dedicated event team can handle the entire ground transportation organization and execution for your events or VIP services, all around Ghana. So you can focus on enjoying your event and leave the planning, implementation, and onsite coordination to us. For further information or to request a quote kindly contact our customer care center.

How does Dent Transport Accommodate Travelers with special needs?

We aim to accommodate all travelers to the best of our ability. Whether you have limited mobility, hearing impairment, vision impairment, a service animal (or pet, i.e.: service dog), an assistive device, or require extra assistance from the chauffeur, we will do everything we can to meet your needs and make your trip as pleasant as possible. The range of services we can offer varies around the world, depending on local regulations and the characteristics of the local vehicles. For bookings with special needs, please write your request in the “Special requests/“Notes for the chauffeur" box when booking. If you are traveling with an assistive device please be sure to also include its size, especially for larger devices like foldable wheelchairs, so the chauffeur can make sure it will fit in the trunk of the vehicle. Please note that we are usually unable to transport rigid-frame wheelchairs. The Business Vans are the most spacious, and therefore best suited for people with reduced mobility. We also highly recommend booking at least 24 hours before your trip.

What happens if I want to book a Business Van but there will be more than five passengers?

As a general rule, if you are traveling with nine or more guests, we strongly recommend booking more than one vehicle. While some of our partners may have vehicles that can accommodate more people, we can only guarantee capacity for five guests for Business Van rides. If you would like to have additional guests in the same vehicle, specify the amount of guests and luggage (bag/bags , hand luggage, check-in luggage) in the “Special requests”/“Notes for the chauffeur” field when booking. Please note that this does not guarantee that your request will be fulfilled, as it depends on the availability of larger vehicles. If there are no larger vehicles available, you will be contacted by Blacklane and advised how best to proceed.

What if my flight is delayed?

Please provide your flight number for all airport pickups when booking and we will track their status and adjust the pickup time for any delays or early arrivals (where possible). For example, if your flight is scheduled to arrive at 6:00 p.m., you booked your ride for 6:30 p.m., and your flight is delayed to arrive one hour later (7:00 p.m.), we will automatically adjust your ride pickup time to 7:30 p.m.

Do the Vehicles have WiFi?

Some vehicles offer Wi-Fi connectivity, but this is not yet a fleet-wide feature. We are currently in the process of implementing easy internet access across our entire fleet. If this is an important aspect of your ride you can request it in the “Special Requests” field, but please note that internet access cannot be guaranteed.

How can I contact the Chauffeur?

The chauffeur’s name and phone (telephone) number will be sent to the guest one hour before pickup via email and SMS. To maintain privacy (of both the guest and chauffeur) this information cannot be shared sooner. Please contact the chauffeur's phone number directly, as any replies to the message in which we provide their contact information will go to our system, not the chauffeur.

How do I contact your customer care team?

For your convenience, we've made sure that the answers to the most common questions can be found in this Help Center. If you would still like to contact our Customer Care team, feel free to reach out via the chat function below. Our team is available around-the-clock.

+233268150004
+233557237541
+233591034814

support@denttransportservices.com